FAQ
1. Order
Order acceptance and completion will only be deemed complete upon GEW issuing a confirmation order via email to the Shopper. GEW shall be entitled to refuse or cancel any order without giving any reasons to the Shopper prior to issuing the order confirmation, if in the event that any doubt occurs.
There are cases when an order cannot be processed due to various reasons. The Company reserves the right to refuse or cancel any order for any reason at any time. The Company shall request the Shopper to provide additional verification or information, including but not limited to their phone number and address before proceeding further.
2. Free Shipping
Privileged shoppers are entitled to free shipping with a purchase of more than RM200 in a single receipt within Peninsular Malaysia, regardless of the weight of the parcel. As for East Malaysia, privileged shoppers are entitled for up to 50% discount on the delivery charges. Terms and conditions are applied for the promotion of delivery charges.
The above minimum purchase guideline is only applicable to one (1) recipient address only. Orders with multiple recipient addresses are not entitled.
3. Shipping Options, Customs Tax and Duties
Order will be shipped based on the shipping method you have chosen when you placed your order. You agree to be responsible for any and all taxes, customs or duties charged as a result of your purchase. You further agree that the Company is not liable for, nor will refund any such charges or refund the cost of any products withheld by any Customs department. You are solely responsible for complying with your country's importation laws pertaining to purchases made from this Site.
You also agree that the information pertaining to freight and shipping as well as customs tax and duties provided by the Company through the Site is for reference only, is subject to change(s) and may not be the most updated version. Always check and confirm the latest information about your country's Customs or any other appropriate channel for the latest and most accurate tax and duty information.
4. Shipping Turnaround
When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose. Please take note that the shipping turnaround times are only estimates, and that it is done from the date we ship your order and not the date we receive your order.
5. Return Policy
We do not accept returns based on change of mind, dislike of flavour or any other reasons. However, in the unlikely event that your order is damaged during transit, please contact us and we will discuss other available options. Examples of damaged items are broken glass, cracked plastic bottles, safety seal removed or torn off, and bottles leaking. Please contact us via email or telephone within 3 days from the date you received your package. We can track the date you received your order, and any contact after 3 days will not be entertained. Please provide photos and describe the damage in your email. Dented bottles or packages are most often not considered damaged goods because this does not affect the safety or potency of the product inside.
The following guidelines apply for exchanges or returns:-
- Delivery or shipping fees are not refundable for returns and exchanges.
- Discounted or special-priced item(s) are final and are not eligible for exchange.
- For incorrect item(s), we will deliver the correct item(s) to you after we have received the incorrect item(s). This is subject to stock availability.
- We will refund the value of the item in 14-days if the replacement item is out-of-stock. This is the time frame required for us, our payment gateway provider (MOLPay) or bank to process the refund request.
- The refund will be transferred directly into your personal bank account.
We regret that we cannot be responsible for the loss or damage of the item(s) sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and send it by any registered courier service. We strongly advise you to get a proof of delivery from your postal / courier service so that the parcel can be traced. We will not be responsible if your shipment is lost during the return transit.
By purchasing through this website, you acknowledge that you have understood and accepted the terms and conditions mentioned here.
Contact Us
For any enquiries, please contact us at
CSMY@gewstore.com
In the event of any conflict between the English and other language versions, the English version shall prevail
Privacy Policy
We value the privacy and security of visitors to our website. We would like to assure you that all information we receive from our website will be protected and used for the purposes stated. To help you understand how this works, we have created an FAQ:
Q: What happens when I make a purchase at your website?
A: We will encrypt and secure your payment information during transmission using Secure Sockets Layer (SSL) technology. SSL also protects you by confirming the identity of the server and telling us that the message has arrived safely. This is the most secure system in the market currently.
Q: Will you store my credit card information?
A: No, once your payment is processed, your credit card information will be ...d.
Q: What about internal protective measures?
A: We have implemented standard operating procedures that allow only authorised personnel access to our servers, and even that is on a strict "need to know" basis.
Q: What is the information you will collect from purchasers?
A: We collect the minimum information required to process an order and to ensure it reaches its destination in order. The information we collect is: Name; Address; Telephone number; Email address; Purchasing details; and Credit Card details.
Q: Will you be spamming me with unwanted ads from the information you collected?
A: Periodically, we have promotional messages that we think are of interest to our customers. But if you decide that you do not want to receive them or wish to stop receiving them, you can easily "unsubscribe" from the mailing list as per the instructions in the messages. Do note, however, that if you agree to receive such messages from us, you will have consented to our sharing your name and email address to third parties.
Q : What are cookies and does your website use them?
A: Yes, we use cookies, but it is still up to you to allow their use. Cookies store small amounts of data on your computer when you visit our website. They help us know which features you like best so that we can customise our content according to your preferences for your future visits.
Q: Can I decline the use of cookies? What happens then?
A: Yes, you can, by modifying your browser settings. However, if you disable cookies, main functionalities like account login and checkout will not work.
Q: Will you share my information with other parties?
A: Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share personal information with their affiliates and with service providers whom they engage to perform services related to our website or the operation of our business. Examples of these services include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, order fulfilment and shipping, marketing and promotional material distribution, site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions.
Our delivery service providers have been advised not to use your personal information for any purpose other than making the delivery. However, if we or some of our assets were to be sold or transferred or used as security, your personal information may be transferred to third parties as part of that transaction.
Further, in the rare event that a government or law enforcement agency has cause to demand your personal information and we are required by law to provide it, we would have to cooperate with such agencies.
We also reserve the right to use personally identifiable information in special circumstances where it is necessary to enforce any of the terms of this agreement.
Q: What about the privacy policy of other websites that you have linked in yours?
A: This Privacy Policy only applies to our website. Our website may include links to the websites of our business partners, vendors and advertisers, which are outside of our control. Please note that these websites may operate differently in terms of privacy protection. Remember to consult that website's own privacy policy as once you are outside our website, any information you submit is no longer in our control.
Q: Is your privacy policy permanent?
A: From time to time we may modify or amend our privacy policy to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be conveyed here, so please check back on occasion. We also may post a notice on our website or send an email describing the changes.
By communicating and using services, purchasing products or by virtue of your engagement with GEW, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by GEW as described in this Notice.
In the event of any conflict between the English and other language versions, the English version shall prevail.
